How can we help?
16 answers
Open the Track order page and enter your order number and the email you ordered with. Your order number is in your confirmation email, and you can also use the link in that email.
Check your spam or junk folder first. If it isn't there, contact us with the email you ordered with and we will find your order and resend it. You can also look it up on the Track order page.
Contact us as soon as you can with your order number. If your order has not been packed yet, we will change or cancel it and refund you in full. Once it has been sent, you can still return it. See the returns page for how.
Contact us straight away with your order number and the correct address. If the parcel has not left yet, we will update it.
You pay on a secure payment page run by our payment provider. You can use the methods shown at checkout, such as card or instant EFT. We never see or store your full card details.
This usually takes a few seconds. The page checks again by itself. If it is still waiting after a couple of minutes, do not pay again. Contact us with your order number and we will check it.
Declines usually come from your bank, for example a card limit, a security check or a typing mistake. Try again, use a different method, or check with your bank. If you were not charged, nothing needs fixing on our side.
We deliver anywhere in South Africa. We do not deliver outside South Africa at the moment.
Standard delivery is R99 and takes 3 to 5 working days, and express delivery is R149 and takes 1 to 2 working days. Orders of R600 or more get free standard delivery. Times are in working days and are estimates. Remote areas can take a little longer.
Contact us with your order number. For damaged items, include a photo of the product and the packaging. We will sort it out with the courier and send a replacement or refund you.
Contact us with your order number and tell us which item you are returning. We will reply with the return address. Send the item back unused and in its original packaging. The returns page has the full details.
Once we have received and checked your return, we refund the original payment method and email you. You will have your money back within 30 days of cancelling. How quickly it shows in your account depends on your bank.
You have the right to return a faulty, unsafe or not-as-described item within 6 months of delivery for a repair, replacement or refund. We cover the return costs. Contact us with your order number and a photo if you can.
Check the product page for compatibility and charging speeds. If you are not sure, contact us with your phone model and we will point you to the right one.
No. You can check out as a guest, and your confirmation email has everything you need to track the order. An account lets you save your wishlist.
Use the unsubscribe link at the bottom of any newsletter. To delete your account or ask for your information to be removed, contact us and we will do it. We keep only the order records the law requires.